Explore our FAQ page for quick and comprehensive answers to common queries about S.J Consulting Group Asia’s services, policies, and procedures. This resource is designed to provide you with immediate, clear, and helpful information, ensuring a seamless experience with our consulting services.

Frequently Asked Questions

Website Maintenance Services

  • What types of website platforms does S.J Consulting Group Asia maintain?

    At S.J Consulting Group Asia, we specialize in maintaining a wide range of website platforms including WordPress, Joomla, Drupal, Magento, Shopify, and custom HTML/CSS/JavaScript sites. Our team is equipped with the expertise to handle the unique requirements of each platform, ensuring optimal performance and security.

  • How do I cancel my website maintenance support?
    • If you need to cancel your website maintenance support, please contact us at least 30 days before your next billing cycle. This will give us enough time to process your cancellation request and ensure you are not billed for the next cycle.

    For any further questions or specific inquiries not covered in this FAQ, please don't hesitate to get in touch with our support team through our website's contact page. We're here to help ensure your website's success.

  • Are there any additional fees I should be aware of?

    Our website maintenance plans are designed to be all-inclusive based on the services outlined in each plan. However, any requests outside the scope of your selected plan may incur additional charges. We will always provide a quote and seek your approval before proceeding with any work that falls outside your maintenance plan.

  • What happens if a payment is late?

    If a payment is not received by the due date, your website maintenance services may be temporarily suspended until the payment is processed. We understand that situations can arise, so we encourage you to contact us as soon as possible if you anticipate a delay in payment. We're here to work with you to prevent any disruption to your services.

  • What is the billing cycle for website maintenance support payments?

    Billing cycles are typically monthly, semi annually or annually, depending on the chosen plan. You will receive an invoice at the beginning of each billing period, with payment due within 15 days of the invoice date.

  • Can I change my website maintenance plan later on?

    Absolutely. If your needs change, you can upgrade or downgrade your maintenance plan at any time. Please contact our customer support team to assist you with the change. Note that changes to your plan will be reflected in your billing cycle starting from the next payment period.

  • What are the payment options available for website maintenance plans?

    We accept payments through bank transfer, major credit cards, and selected online payment platforms. Full payment details and instructions will be provided upon the selection of a maintenance plan.

  • How can I subscribe to a website maintenance plan?

    To subscribe, please visit our "Services" page and select the website maintenance plan that suits your needs. You can then fill out the subscription form, and one of our representatives will get in touch with you to finalize the setup and payment process.

  • What does website maintenance support cover at S.J Consulting Group Asia?

    Our website maintenance support includes regular updates to website content, security patches, performance optimization, technical support, and emergency troubleshooting. We ensure your website operates efficiently, remains secure against cyber threats, and stays up to date with the latest web standards.

Billing & Payments

  • How will I receive my invoice?

    All invoices are sent electronically via email to ensure timely delivery and to support our commitment to environmental sustainability. Please ensure your email address on file is current to avoid any disruptions.

  • What payment methods are accepted?

    We accept a variety of payment methods including bank transfers, credit/debit cards, online payment gateways (such as PayPal or Stripe), and checks. Detailed instructions on how to make a payment using any of these methods can be found on the 'Payments' section of our website or by contacting our billing department.

  • Can I set up automatic payments?

    Absolutely. Automatic payments can be set up for your convenience, allowing your monthly bill to be automatically deducted from your bank account or charged to your credit/debit card. To enroll, please visit our website or reach out to our customer service team.

  • Is there a grace period for late payments?

    We provide a grace period of 10 days after the due date for late payments. If payment is not received within this timeframe, a late fee may be applied to your account. Please consult your service agreement or our billing department for information on late fees.

  • How can I update my billing information?

    Your billing information can be updated by logging into your account on our website or by directly contacting our customer service team. Keeping your billing information current is crucial to avoid any interruptions in your service.

  • What should I do if I find a discrepancy in my bill?

    If your bill appears to be incorrect, please contact our billing department without delay. We will promptly investigate the matter and adjust your bill if necessary. Please have your bill and any relevant information available when you call.

  • How do I request a refund?

    Should you believe you're entitled to a refund, please submit a request via our website or get in touch with our customer service. We will review your request according to our refund policy and inform you of the outcome. Eligibility for refunds will depend on the services provided and your contract terms.

  • Who can I contact for more questions?
    • For any additional questions about billing and payments, our customer service team is ready to assist you. Contact us by phone, email, or through our website’s contact form.

    This revised section ensures clients are aware that invoices will be sent via email only, alongside providing detailed responses to common billing and payment inquiries.